Job Title: Full-Time Salon Receptionist and Personal Assistant (PA) to Laura
Company: Laura Bell Salon Location: Falmouth
Job Summary: We are seeking a dedicated and highly organized individual to join our team as a Full-Time Salon Receptionist and Personal Assistant (PA) to Laura at Laura Bell Salon in Falmouth. The successful candidate will be responsible for managing front desk operations, providing excellent customer service, and assisting Laura, the salon owner, with various administrative tasks. If you have exceptional interpersonal skills, a keen eye for detail, and a passion for the beauty industry, we invite you to apply for this exciting opportunity.
Responsibilities:
Reception Duties:
- Greet clients in a warm and friendly manner and provide exceptional customer service.
- Manage incoming calls, schedule appointments, and handle client inquiries.
- Ensure the reception area is clean, organized, and presentable at all times.
- Maintain salon inventory, including products, supplies, and retail items.
- Assist with cash handling, POS transactions, and appointment booking software.
Administrative Support:
- Serve as a personal assistant to Laura, the salon owner, managing her schedule, arranging appointments, and handling correspondence.
- Coordinate meetings, conferences, and events, including booking venues, preparing materials, and organizing catering.
- Perform general administrative tasks such as data entry, filing, and organizing documents.
- Prepare reports, presentations, and spreadsheets as needed.
- Assist with marketing efforts, including social media management and promotional campaigns.
Client Relations:
- Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
- Provide product recommendations and knowledge to clients based on their individual needs.
- Handle and resolve client complaints or issues in a professional and timely manner.
- Follow up with clients to gather feedback and ensure their satisfaction.
Salon Operations:
- Collaborate with the salon team to ensure smooth operations and efficient workflow.
- Coordinate with stylists and technicians to schedule services and manage their appointments.
- Assist with inventory management, including ordering salon supplies and tracking stock levels.
- Support staff with various tasks, such as laundry, cleaning, and organizing.
Qualifications:
- Proven experience in customer service or receptionist roles, preferably in a salon or spa environment.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in using computer systems, including MS Office Suite and appointment booking software.
- Familiarity with social media platforms and marketing concepts is desirable.
- Knowledge of salon products, services, and beauty industry trends.
- Professional appearance and demeanor.
Join our team at Laura Bell Salon and contribute to creating a welcoming and exceptional salon experience for our valued clients. To apply, please submit your resume and a cover letter highlighting your relevant experience and skills. Only shortlisted candidates will be contacted for an interview.
Note: The job description provided is a general outline of the responsibilities and qualifications for the position of Full-Time Salon Receptionist and Personal Assistant (PA) to Laura at Laura Bell Salon. Duties and requirements may be subject to change based on the specific needs of the salon and business operations.
Job Type: Full-time
Salary: Up to £11.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Every weekend
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Falmouth: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Expected start date: 01/08/2023
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